- Country: Poland
- Summary: "Providing a Comprehensive Parp Hotline Service for an External Customer, Implemented Using Dedicated Contact Channels
- PLT Ref No: 116727429
- Deadline: 08 Apr 2025
- Financier: Self Financed
- Purchaser Ownership: Government
- Tender Value: Refer Document
- Notice Type: Tender
- Document Ref. No.: 190990-2025
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- Description:
- 1. The subject of the contract is the provision of a comprehensive PARP hotline service for an external customer, provided by dedicated contact channels (telephone and electronic). The hotline will consult in the field of activities implemented under the Fund ProgramsEuropean for a modern economy, European funds for Eastern Poland, European funds for social development, the National Plan of Reconstruction and Restrants, as well as other projects implemented by PARP (competition for entrusting the organization and conducting sectoral councils DS.competence, "expanding the functionality of the developmental service database and its dissemination as a tool supporting the process of learning adults" co -financed by the European Social Fund "), including co -financed by the state budget. The service will be carried outThrough the indicated contact channels: telephone (voice calls) and electronic (email, contact forms, placed on PARP, Live Chat, Facebook Messenger). This will be held by means of a system prepared and shared by the contractor supporting the helpline servicePARP and the consultants' activity (hereinafter referred to as the CRM -CRM Class, Customer Relationship Management system), as well as the IVR system (Interactive Voice Response) and Live Chat services that meet the requirements specified in OPZ.
An additional element of the order iso... - Documents:
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CLICK HERE TO LOGIN"Providing a Comprehensive Parp Hotline Service for an External Customer, Implemented Using Dedicated Contact Channels - Poland Tender
The POLISH AGENCY FOR ENTERPRISE DEVELOPMENT, a Government sector organization in Poland, has announced a new tender for "Providing a Comprehensive Parp Hotline Service for an External Customer, Implemented Using Dedicated Contact Channels. This tender is published on PolandTenders under PLT Ref No: 116727429 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2025-04-08.
The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.
